As with any list you purchase, you will receive undeliverable addresses, out-of-date contact names and disconnected phone numbers. Unlike most other data providers, we want to make it right with you.
Our “no hassle” guarantee: if you receive bad data, we will refund your money for the portion of your list that was undeliverable, out-of-date or disconnected. Additionally, if the percentage of your bad data exceeds 8%, we will increase the refund to $0.40 per record for the portion of bad data that exceeds 8%.
How can we make such a guarantee?
We spend more than $20 million a year to compile the world’s best databases. More than 300 research specialists in our 132,000 square-foot Database and Technology Center keep the information we sell fresh and up-to-date.
Call your sales representative at 877.708.3844 for more details.
What to expect from mailing lists and sales leads
- Return rates of 5-10% for businesses and 10-12% for consumers is to be expected. Businesses close their doors and people move every day.
- The success of any marketing campaign is most dependant on the mail piece or script, and the offer.
- Our lists are a starting point – use them to build a valuable prospecting database.
Now for the fine print:
- Returned mail must be postmarked within 90 days of the date of purchase to qualify for the guarantee.
- Only one refund will be made per purchase.
- Lists purchased for fax and email are not covered.
- We have the right to verify that the data was purchased from Data Axle Genie.
- Refund payments will not be made in excess of the original list purchase.
- Mail pieces that are refused by the addressee but contain an accurate address are not covered.
- Only Data Axle Genie U.S. Business, U.S. Consumer, New Business, New Mover, New Homeowners, Canadian Business databases are covered by this guarantee. Lists that are not compiled by Infogroup, third-party and brokered data is not covered. Lists not covered include, but are not limited to: Nurses, Fleet Owners & Operators, Executives by Ethnicity, Boat Owners, College Students, High School Students, Magazine Subscribers, Military Veterans, Motorcycle Owners, Newborns & Prenatal, Occupant/Saturation Lists, RV Owners and Teachers.
- Data Axle Genie’s 100% Data Guarantee is offered for a limited time only and can be ended, or modified, without further notice.