As with any list you purchase, you will receive undeliverable addresses, out-of-date contact names and disconnected phone numbers. Unlike most other data providers, we want to make it right with you.
Our “no hassle” guarantee: if you receive bad data, we will refund your money for the portion of your list that was undeliverable, out-of-date or disconnected. Additionally, if the percentage of your bad data exceeds 8%, we will increase the refund to $0.40 per record for the portion of bad data that exceeds 8%.
How can we make such a guarantee?
We invest millions of dollars annually and employ more than 300 full-time researchers to compile and verify the information in our databases. More than 300 research specialists in our 132,000 square-foot Database and Technology Center keep the information we sell fresh and up-to-date.
Call your sales representative at 877.708.3844 for more details.
What to expect from mailing lists and sales leads
- Return rates of 5-10% for businesses and 10-12% for consumers is to be expected. Businesses close their doors and people move every day.
- The success of any marketing campaign is most dependant on the mail piece or script, and the offer.
- Our lists are a starting point – use them to build a valuable prospecting database.
Now for the fine print:
- Returned mail must be postmarked within 90 days of the date of purchase to qualify for the guarantee.
- Only one refund will be made per purchase.
- Lists purchased for fax and email are not covered.
- We have the right to verify that the data was purchased from Data Axle Genie.
- Refund payments will not be made in excess of the original list purchase.
- Mail pieces that are refused by the addressee but contain an accurate address are not covered.
- Only Data Axle Genie U.S. Business, U.S. Consumer, New Business, New Mover, New Homeowners, Canadian Business databases are covered by this guarantee. Lists that are not compiled by Data Axle, third-party and brokered data is not covered. Lists not covered include, but are not limited to: Nurses, Fleet Owners & Operators, Executives by Ethnicity, Boat Owners, College Students, High School Students, Magazine Subscribers, Military Veterans, Motorcycle Owners, Newborns & Prenatal, Occupant/Saturation Lists, RV Owners and Teachers.
- Data Axle Genie’s 100% Data Guarantee is offered for a limited time only and can be ended, or modified, without further notice.