The Best Way to Use CRM to Corner Niche Markets

It is a mistake to assume that customer relationship management programs are only designed to aid companies looking to achieve mass market success. In fact, one of the greatest benefits of CRM is targeting niche markets with improved efficiency. With proper technology, planning, and business execution, CRM enhances your small-business earning potential.

The following is a look at how you can use CRM leads management to become a top provider in niche markets, thus achieving greater profits!

Optimize Client Services

The notion of becoming a great provider to a smaller, niche market, is hardly a new idea. However, the ability to do so at optimum levels has been greatly enhanced thanks to CRM.

Over time, your company is able to use analytics and reporting features to evaluate the business and marketing strategies that optimize customer satisfaction. Track your performance and the progress of your relationships and marketing activities. As you explore how to generate sales leads, target prospects that match your most profitable customer profiles. Establish a proven model for driving loyalty and replicate it consistently in leads management.

Achieve Efficiency Through Marketing Automation

Historically, many niche providers have failed to target customers with effective and efficient communication. Too often, businesses invest in campaigns to general audiences that have low response rates. Aligning marketing automation with CRM allows you to address these communication issues.

A recent report from Software Advice indicated that email marketing (at 32 percent) is one of the most sought-after features in a CRM solution. Companies want the ability to develop communication programs that are well-planned and well-designed but executed in an automated manner.

You can segment campaigns that target micro-segments even within a niche audience. Promote particular products and services to people based on profile characteristics or demonstrated buyer behaviors. Precise email communication enhances interest and attention in messages, as well as increasing response rates to them.

Improve Gross and Operating Margins

With a fully-integrated CRM program that touches all functions in your business, you can achieve greater gross and operating margins. Avoid wasted planning and contact time in your lead management by investing only in your most profitable market segments. Leverage the value of loyal customers that buy more over time as the relationship grows.

Your operating margins improve also as you fine-tune leads management processes and methodologies and minimize manual activities that cause delays.

Using CRM and marketing automation programs is one of the only strategies a small-business operator can rely on to compete with larger providers.


You could argue that the ability to corner a niche market is the greatest advantage of a CRM system. By targeting the most precise customers for your business, delivering high-quality experiences to them and automating impactful marketing communication, expect to achieve the greatest profits.

As a provider of highly-targeted contact lists, Salesgenie is a perfect partner for a company looking to leverage CRM for niche marketing. Start your free trial now to experience the benefits for yourself!